marhaba, part of dnata and a leading airport hospitality brand, has launched its globally renowned Meet & Greet Services in Australia to help travellers enjoy a safe and seamless travel experience throughout their journey.
Starting from this December, both arriving and departing passengers can take advantage of marhaba’s services at Sydney Airport (SYD), Melbourne Airport (MEL), Adelaide Airport (ADL) and Brisbane Airport (BNE). marhaba’s dedicated agents, who have all been thoroughly trained on health and safety protocols, will welcome customers and escort them through the airport formalities right up until the arrival area or the departure gate. Where possible, marhaba’s agents will also provide hand baggage trolleys or, for an additional fee, arrange porter service.
In Melbourne, customers can further enhance their experience by booking the ‘Gold’ package and relax and recharge in marhaba’s popular lounge before their flights at a special bundled rate. Located at the International Terminal (T2), the spacious lounge features comfortable seating for 200 guests, a quiet zone for relaxation, and shower facilities. It offers superfast Wi-Fi and all-day dining with premium Hudson’s coffee and international cuisine catering to a wide range of dietary and ethnic requirements.
Customers can book marhaba’s services on marhabaservices.com or by calling 800 627 4222. Meet & Greet Service fees start from AUD 250 while lounge access can be purchased from AUD 64.
Steve Allen, dnata’s Executive Vice President, said: “Over the past three decades marhaba has earned the trust and loyalty of travellers by consistently delivering safe and reliable airport hospitality services in Dubai and beyond.
“Having been successfully operating a popular lounge in Melbourne for over four years, we’re now delighted to offer Australian travellers a broader range of services and provide complete peace of mind to them throughout their journey at four airports across the country. Our dedicated agents are looking forward to helping travellers safely reconnect with their family and business partners in Australia.”
marhaba, which means ‘welcome’ in Arabic, was launched in the UAE to help passengers arriving in or departing from Dubai International airport. The popularity of Meet & Greet Services has grown exponentially in line with Dubai’s growth as a major international travel hub. marhaba has continually expanded its product offering with a growing list of services and extra options, designed to make the passenger airport experience as comfortable as possible.
marhaba started to expand its global footprint in 2017 by opening new airport lounges in Melbourne and Karachi. Since then, it has opened four additional facilities in Singapore, Manila, Geneva and Zurich and substantially increased the capacity of its airport lounges in Dubai. marhaba now offers airport hospitality services in six countries providing service excellence to passengers with a team of over 400 customer-oriented employees.
The marhaba brand is part of dnata, one of the world’s largest air services providers. In Australia, dnata offers high quality, safe and reliable ground handling, cargo, flight catering and cabin cleaning services at ten airports.